From cruise to the gate 3.2
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Quick Review

Match the abbreviation with its meaning (Batch 4).

PIC
PAX
ETA
POB
Estimated Time of Arrival
Persons on Board
Pilot in Command
Passengers

Video 3.2

A flight from cruise to the gate.

Airplane

Phases of Flight

Click each phase to see what happens.

1
Cruise
2
Descent
3
Landing
4
Taxi-in
5
Deboarding

Cruise

Seat belt sign off. Meal and drink service, duty-free sales, cabin checks every 20–30 minutes, lavatory checks.

Cruise Procedures

What cabin crew does during the cruise phase.

🔓

Seat Belt Sign Off

Passengers are free to move around the cabin when the sign is turned off.

🍽️

Meal & Drink Service

Serving food and beverages to passengers, including special meals.

🛍️

Duty-Free Sales

Offering tax-free products to passengers on international flights.

🔍

Cabin Checks

Visual checks every 20–30 minutes to ensure safety and passenger comfort.

🚻

Lavatory Checks

Ensuring lavatories are clean, stocked, and free of smoke hazards.

Descent Preparation

Find and click the 5 errors on this seat before landing.

El TCP debe asegurarse de que la cabina esté lista para el aterrizaje.

Haz clic en los 5 puntos rojos para corregir los errores.

✅ ¡Cabina asegurada! Todo listo para el aterrizaje.

Landing Commands

Click to hear the standard commands.

Purser (PA)
"Cabin crew, take your seats for landing"
Purser (to Flight Deck)
"Cabin secure"

Deboarding Steps

Put the steps in the correct order.

Disarm doors and cross-check
Farewell announcement
Check seats for left items
Say goodbye at the door
1 Paso 1
2 Paso 2
3 Paso 3
4 Paso 4

Which Phase?

Click a sentence, then click the correct phase column.

"Meal service"
"Put your seat back upright"
"Cabin secure"
"Please remain seated"
"Disarm doors"
"Duty-free sales"
"Stow tray table"
"Take your seats"
"Seat belt sign is on"
"Farewell announcement"

Cruise

Descent

Landing

Taxi-in

Deboarding

Scenario: Descent

Choose the most polite and firm response.

A passenger stands up to use the lavatory while the aircraft is descending. You need to ask them to return to their seat.

Complete Timeline

From pre-flight to deboarding.

Pre-flight
→
Boarding
→
Taxi
→
Take-off
→
Cruise
→
Descent
→
Landing
→
Deboarding

Unit 3.2 | Exit reflection

Apply what you learned

A passenger is not following an instruction during the approach. Write a calm, precise phrase and explain when you would escalate under SOP.

Aeronave aproximandose para aterrizar en el aeropuerto de Zurich.
Fotografia: Landing at Zurich International Airport.jpg, de kuhnmi. Fuente: Wikimedia Commons ? licencia: CC BY 2.0.
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