✈ Welcome on board! 4.1
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Quick Review

Complete the welcome announcement from topic 3.3a.

"Ladies and gentlemen, welcome on board flight ____ to ____. My name is ____, and I am your purser today."
123
Miami
Sarah
London

What would you say?

A passenger looks confused holding their boarding pass. How do you help?

Confused passenger

Video 4.1

Boarding: greetings and seats.

Boarding

Greetings & Directions

Click each phrase to hear it. Repeat after the audio.

Good morning, welcome on board!

May I see your boarding pass, please?

Your seat is on the left, halfway down.

Enjoy your flight!

A320 Seat Map

Click on any seat to see if it's Window, Middle, or Aisle.

FWD Aisle 10A 10B 10C 10D 10E 10F 11A 11B 11C 11D 11E 11F 12A 12B 12C 12D 12E 12F 🛫 EXIT ROW 🛫

Window, Middle or Aisle?

Read the boarding pass and select the seat type.

BOARDING PASS14A
14A
BOARDING PASS22C
22C
BOARDING PASS5B
5B
BOARDING PASS31D
31D
BOARDING PASS8F
8F

Carry-on Baggage

Click each rule to hear the instruction.

Luggage
🧳 In the overhead locker.
💺 Under the seat in front of you.
⚖️ Heavy items under the seat.
🚶 Aisles and exits must be clear.

Passenger Requests

Click a request and then the correct blank.

in the middle
near the front
on the aisle
together
near the lavatory
next to my wife
"Can I sit...?" Drop here
"I prefer a seat..." Drop here
"Is there a seat...?" Drop here
"I need to be..." Drop here
"I don't mind sitting..." Drop here
"We would like to sit..." Drop here

Match the Response

Click a request, then its correct crew response.

"Can I have a blanket?"
"I need headphones."
"Can I move to an empty seat?"
"Can I recline my seat?"
I'll check for you.
Certainly, here is a blanket.
I'm afraid that seat is taken.
Of course, I'll get you a headset.

Polite Phrases

Always be courteous and professional.

Certainly

To agree politely.

Of course

To say yes naturally.

I'm afraid...

To say no politely.

I'll check for you

To buy time and help.

Would you mind...?

To ask a favor.

Standby Seating

The flight is full. Assign the 6 available seats to the passengers based on their needs.

🦵 Injured leg (needs aisle)
🤵 Honeymooner 1 (wants together)
👰 Honeymooner 2 (wants together)
👵 Elderly (near lavatory)
👦 First flight (wants window)
🧑 Tall passenger (needs legroom)
10AWindow
1BMiddle, FWD
14CAisle, Exit
24DAisle
25BMiddle
25CAisle

3 Key Phrases

Remember these for boarding!

"Welcome on board!"
"May I see your boarding pass?"
"Enjoy your flight!"

Unit 4.1 | Exit reflection

Apply what you learned

Write a warm welcome-on-board phrase and one helpful sentence for a passenger who needs assistance finding a seat.

Cabina economica de un Airbus A321neo.
Fotografia: American Airlines Airbus A321neo economy cabin.jpg, de EEJCC. Fuente: Wikimedia Commons ? licencia: CC0 1.0.
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