Look at the codes. Who needs your help first? Write your thoughts.
PassengerSeatCode
John Doe12AWCHC
Mary Smith14CBLND
Tommy (Age 8)15BUM
Mr. & Mrs. Lee20A/BPETC
Baby Jane22CINF
Assistance Codes
Click to reveal the meaning.
WCHR
Can walk, but not long distances.
WCHS
Can't use stairs.
WCHC
Completely immobile / can't walk.
BLND
Blind or visually impaired.
DEAF
Deaf or hard of hearing.
DPNA
Disabled passenger with intellectual or developmental disability.
UM
Unaccompanied Minor.
INF
Infant (under 2 years old).
CHD
Child (2-11 years old).
Match the Code
Select a code, then select the correct description.
WCHR
BLND
UM
INF
Unaccompanied Minor
Infant (under 2)
Can walk short distances
Blind or visually impaired
Animals & Special Cases
Click to reveal the meaning.
SVAN
Service Animal in cabin.
ESAN
Emotional Support Animal.
PETC
Pet in the Cabin.
AVIH
Animal in the Hold.
INAD
Inadmissible Passenger (denied entry).
DEPA
Deportee with escort.
DEPU
Deportee without escort.
PICA/ESCT
Prisoner in Custody / Escort.
Classify Location
Click a code, then click the correct category.
PETC
AVIH
SVAN
INAD
DEPA
In the Cabin
In the Hold
With an Escort
How to Help
Click to listen to the phrases.
Blind Passenger
"I will guide you. Please take my arm."
Unaccompanied Minor (UM)
"I will take care of you during the flight."
Wheelchair (WCHR)
"Would you like help with your bag?"
What do you say?
Choose the best response for each situation.
1. A UM (child) is crying because he doesn't understand his boarding pass.
2. A blind passenger (BLND) arrives with a guide dog.
3. A WCHR passenger is boarding with a heavy bag.
4. A passenger with a PETC (pet in cabin) has the carrier on their lap.
Prioritize the PNL
Order the passengers from 1 (help first) to 5 (help last) and justify.
1 Select passenger
2 Select passenger
3 Select passenger
4 Select passenger
5 Select passenger
John Doe (WCHC)
Tommy (UM)
Mary Smith (BLND)
Mr. & Mrs. Lee (PETC)
Baby Jane (INF)
Quick Check
Test your knowledge from this module.
1. What does UM stand for?
2. Where does an AVIH animal travel?
3. How do you help a BLND passenger?
Score: 0 / 3
Unit 4.2a | Exit reflection
Apply what you learned
A passenger needs additional assistance. What would you ask respectfully, and how would you coordinate support while preserving dignity?
Fotografia: Aisle chair and boarding lift Domestic Terminal Brisbane Airport P1060418.jpg, de John Robert McPherson. Fuente: Wikimedia Commons ? licencia: CC BY-SA 4.0.
Your reflection is saved in the LMS and is not graded automatically.0 / 600
Write at least 20 characters. Your response stays in this LMS package.
