✦ Service with a smile 4.3
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Quick Review

Match the special passenger codes.

WCHR
UM
PETC
Unaccompanied Minor
Pet in Cabin
Wheelchair (short distances)

Chicken or Pasta?

Which phrase is the most polite way to offer a meal?

Food tray

Classes of Service

Click each class to see what is included.

First Class
Code: F
• Full multi-course meal • Premium drinks & champagne • Lie-flat seat / suite • Amenity kit & pajamas
Business Class
Code: J
• Multi-course meal • Complimentary drinks • Reclining seat / bed • Amenity kit
Economy Class
Code: Y
• Standard meal (chicken/pasta) • Free soft drinks & tea/coffee • Standard seat • Duty-free sales available

Amenities On Board

Click the gold dots to identify the items.

Video 4.3

Drinks, meals and sales.

Service

Offering Service

Click to listen and repeat.

Would you like something to drink?

We have chicken or pasta.

Would you like ice?

Here you are. Enjoy your meal!

Special Meals

Click to reveal the meaning.

VGML

Vegetarian Meal

KSML

Kosher Meal

MOML

Muslim Meal

HNML

Hindu Meal

BBML

Baby Meal

SFML

Seafood Meal

SPML

Special Meal (medical/dietary)

Tray Game

Select a tray, then click the correct passenger.

VGMLSeat 12A
KSMLSeat 14C
MOMLSeat 22B
CHMLSeat 8D
BBMLSeat 30E
Kosher
Vegetarian
Baby Meal
Muslim Meal
Child Meal

On-board Sales

Click to listen to the sales phrases.

Would you like to see our duty-free catalog?

That will be 25 dollars.

Cash or card?

Here is your receipt.

Service Roulette

Spin the wheel. Answer the scenario using a complete phrase.

SPIN
Ready to play?

Challenge: The Unreserved Meal

A passenger asks for a vegetarian meal, but they didn't reserve one.

Passenger: "Excuse me, I am a vegetarian. Can I have the vegetarian meal?"

Service Phrases

Always smile, always be polite.

"Would you like something to drink?"
"We have chicken or pasta."
"Here you are."
"Enjoy your meal."
"Cash or card?"

Unit 4.3 | Exit reflection

Apply what you learned

Write a polite phrase to offer a service and a respectful reply if the passenger declines.

Comida servida a bordo de un vuelo de China Airlines.
Fotografia: China-Airlines Inflight Meal 1.jpg, de Akinori Takemoto. Fuente: Wikimedia Commons ? licencia: Dominio publico (segun la pagina de la fuente).
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