Look at the passenger. What do you think is happening? What do you do first?
He looks pale and is holding his chest.
Body Parts
Click the red areas to hear the body part.
Symptoms Cards
Click to hear the symptom.
Headache
Dizzy
Faint
Chest Pain
Short of Breath
Nausea / Airsick
Fever
Bleeding
Passenger Words
Click a word, then click the blank.
"My head really ____."
"I ____ a bit dizzy."
"I can't ____."
aches
feel
breathe
hurts
Match Conditions
Select an image, then select the correct condition.
Chest pain
Fainted
Stomach pain
Short of breath
Shaking / Seizure
Seizure
Heart attack
Stomach pain
Fainted
Asthma attack
Video 4.4
Attending a sick passenger.
Questions to Ask
Click to listen.
Where does it hurt?
Has this happened before?
Are you taking any medicine?
Do you have any allergies?
Reassuring Phrases
Click to listen.
Stay calm, I'm here to help.
Please don't get up.
Breathe slowly.
Help is coming.
PA & Report to PIC
Click to listen to the exact protocols.
📢
"If there is a doctor or nurse on board, please press your call button." (PA)
📞
"Captain, we have a passenger with chest pain in row 12. A nurse is helping." (Interphone)
Case Study
Read the case and answer True or False.
Case: A 45-year-old male passenger in seat 12A complains of severe chest pain. He is sweating and looks pale. He says the pain started 10 minutes ago and goes down his left arm. The cabin crew asks if he has any medical history. He says he has high blood pressure and takes medicine for it. The crew immediately calls the flight deck and asks for a doctor on the PA system.
1. The passenger has chest pain.
2. The passenger says he is feeling fine.
3. The pain goes down his left arm.
4. The crew called the flight deck.
5. The passenger takes medicine for diabetes.
Scenario: Medical Emergency
Make the right decisions to save a life.
A passenger tells you: "I feel very dizzy and I think I'm going to faint." What do you do FIRST?
He sits down but suddenly becomes unconscious. He is not breathing normally. What do you do NEXT?
Another crew member arrives. Who do you inform and how?
Excellent Work!
You followed the correct protocol: Assess, Assist, Call for help, and Report to the PIC immediately.
Unit 4 Mini-Test
8 questions to test your knowledge of the whole unit.
1. What does WCHR mean?
2. When a passenger is angry, what is the FIRST step of the LAST model?
3. What meal code is Kosher?
4. What is the correct way to offer a drink?
5. What should you do if a passenger faints?
6. What does PIC stand for?
7. If a passenger has a nut allergy, what should you do?
8. Who do you inform about a medical emergency?
Score: 0 / 8
Unit 4.4 | Exit reflection
Apply what you learned
A passenger says they feel unwell. What would you say first, what would you report, and which onboard medical procedure would you follow? Do not diagnose.
Fotografia: US Navy 120203-N-CD652-004 U.S. Naval Hospital Guantanamo Bay emergency technician (EMT) trainees work with Naval Station Guantanamo Bay firemen to.jpg, de U.S. Navy photo by Stacey Byington. Fuente: Wikimedia Commons ? licencia: Dominio publico (segun la pagina de la fuente).
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